Together, with our partners, we're build the rental operating system for instituitional residential.
"Anyone who's worked with disconnected systems knows how much time and insight gets lost in the gaps. Residently closes those gaps and gives us the control we need. One source of truth, real-time visibility, and consistent standards wherever we operate. It's worked brilliantly for HomeQuarters, and bringing that same platform to our build-to-rent portfolio gives us one consistent way of operating, reporting, and driving performance across the whole business."
"At Touchstone, we're committed to delivering outstanding experiences for both our residents and investment partners. Our partnership with Residently will help us streamline leasing operations, improve visibility across our portfolio and create a more seamless customer journey from enquiry through to move-in. As the Build to Rent sector continues to evolve, investing in innovative technology such as Residently ensures we can continue to enhance operational performance while maintaining the high standard of service our residents have come to expect."
"We evaluated a few property managers, but we chose to partner with Touchstone because of their tech—the whole backend, linking everything together with the app, maintenance, and payments. If we are to bring that whole institutional professionalism to it, then the tech is fundamental. Another deal-clincher for us was that none of the other property managers had the technology or ability for us to drive an in-house model. We can save a huge amount across our portfolio by bringing leasing in-house. Plus, when you're trying to build a brand, your messaging and what you stand for need consistency, and Residently gives us that control."
"At Bricklane, we are committed to offering a best-in-class rental experience. To date, we've received incredibly positive feedback about Residently from our tenants who greatly appreciate the convenience and efficiency of being able to manage their entire tenancy through a single, easy-to-use app. Similarly, our investors value the fact that tenants are well looked after and receive a market-leading service."
"What excites me most about this rollout is what it means day-to-day for our teams and our residents. We've already seen with HomeQuarters how much friction Residently takes out of leasing and resident experience, moving from enquiry to move-in without the usual gaps between systems. Bringing that same standard to our build-to-rent communities means our on-site teams get the tools to do their jobs well, and our residents get a more consistent experience regardless of which building they're in."
"Residently provides us with a more structured, applicant-friendly approach that creates a first impression that lasts throughout the tenancy. Clients like Bricklane are looking to establish a brand, so you know the quality of property you're going to get. This is quite a young portfolio, but we've already had people saying, 'Have you got any other properties anywhere else that we can move into?'"
"For some time, we were looking for a digital solution that would speed up and improve the signing-up experience for our prospective residents and reduce our costs. Residently have achieved this. Their platform effortlessly guides customers all the way through to lease signing and beyond. We really like the real-time visibility you get as this helps us deliver the best possible sign-up experience to our residents from the moment we receive an enquiry."
"I feel confident talking to new clients about our customers' experience. We harnessed a tech-driven solution to support our colleagues to deliver the best customer service. Residently's dedication to an exemplary customer experience resonates deeply with our own property management values."
"The initial rollout has been a real success with our first client, and we're now in a strong position to extend this across our wider Build to Rent portfolio. It's an important step forward in how we support our clients through the entire rental lifecycle and strengthen the overall resident proposition."
"Whether it's shopping, travelling, or renting, consumers want fast, efficient and easy ways to go about their lives. Residently hits the nail on the head with their system and app. Incredible customer service, all-in-one app, instant resolution to any issues and extremely user-friendly! Anyone in property management should definitely give them a try 🌟"
.png)
%201.png)
