Historically, rental management in the UK has relied heavily on fragmented, manual processes involving emails, phone calls, paperwork, and isolated software solutions. Property managers and residents have struggled with inefficiencies, disconnected data, and high administrative burdens, leading to a suboptimal experience, while institutional owners have seen low-margin, underperforming assets. Residently changes this. Bringing every resident interaction under one roof makes renting fast, easy, and rewarding for everyone involved.
The UK rental market is undergoing a significant transformation, shifting from private landlords to institutional ownership. Current software solutions have failed to address the unique needs of institutional owners, leaving them dependent on expensive, inefficient, high-street agents. Residently addresses this gap by creating a unified operating system purpose-built for institutional rentals, modernising workflows, enhancing efficiency, and maximising yields.
Why corporate and institutional owners need dedicated technology >
Residently integrates every aspect of the rental journey—marketing, leasing, and community—into a single connected workflow. The platform replaces manual processes and disparate point solutions with automation and streamlined management, providing unprecedented transparency and real-time insights across the rental lifecycle.
Residently lays the foundations for greater control and visibility by consolidating and streamlining rental operations. Whether your goal is brand building, cultivating a vibrant community, maximising yield, or delivering a superior resident experience, it begins with this critical first step of operational consolidation. I.e. consistency and data.
Residently automates repetitive administrative and compliance tasks, dramatically enhancing productivity, boosting team morale, and elevating resident satisfaction.
Compliance documents and contracts are automatically populated with accurate details, eliminating time-consuming copy-and-paste tasks. All communications between teams and residents are centralised within the platform, preventing the loss of important information in cluttered inboxes and enabling streamlined collaboration. Property managers can now deliver professional, efficient service, improving their satisfaction and boosting resident confidence.
Residently x Touchstone case study: How technology is enhancing property management >
The platform provides a comprehensive view of operations and performance, empowering team leaders with actionable insights and greater control.
Residently frees property management teams from burdensome administrative tasks, allowing them to focus on their core responsibilities. Comprehensive operational and asset performance data is aggregated into a clear, accessible dashboard, offering a full picture of performance across the portfolio. Detailed reporting supports strategic decisions and enhances communication with asset owners.
“From our point of view, having input into what's shown on the dashboard and how it's presented is brilliant. It’s a great addition to be able to see pictorially where that process is, what's required, and what we and the applicant have to do. It's all there in one place, and that's been great for the team, especially new hires, because it makes the training process a lot clearer.” — Eddie Kapadia, Portfolio Manager at Touchstone
Asset owners benefit from improved transparency, consistent branding, higher yields, and strategic asset management capabilities, ensuring their investments are future-proofed.
Residently places control over portfolio rules and operational standards directly into the owners' hands, enabling consistent management practices across properties regardless of geographic location. The result is coherent branding and reliable data collection throughout the resident journey. Owners can quickly review real-time insights, reinforcing their strategic decisions.
Additionally, satisfied residents allow for the implementation of advanced yield-driving initiatives, such as resident rewards, community and social activities, and strategic upselling of services like furniture upgrades, ESG initiatives, or smart home technologies.
Absolute visibility: How Residently empowers owners to take control of their portfolio strategy >
“We evaluated a few property managers, but we chose to partner with Touchstone because of their tech—the whole backend, linking everything together with the app, maintenance, and payments. If we are to bring that whole institutional professionalism to it, then the tech is fundamental. Another deal-clincher for us was that none of the other property managers had the technology or ability for us to drive an in-house model. We can save a huge amount across our portfolio by bringing leasing in-house. Plus, when you’re trying to build a brand, your messaging and what you stand for need consistency, and Residently gives us that control.” — Nick Woodward, Lettings Director at Essential Living
Residently offers residents a seamless, rewarding experience through a unified app that simplifies all interactions, incentivises positive behaviours through an integrated rewards system, and fosters a connected, engaged community.
Residents finally receive an experience reflective of the premium rent they pay.
Residently eliminates data silos, providing comprehensive, real-time analytics across marketing, leasing, and community activities. Instant custom reports replace slow manual data aggregation, enabling informed decision-making and effective strategic adjustments.
Residently improves collaboration and accountability between asset owners and management teams by fostering transparency across all operations. Detailed insights identify strengths and highlight areas for improvement, aligning teams around shared strategic objectives.
With management teams freed from admin, residents happy and engaged, and owners with a bird's eye view over the whole operation, Residently provides the solid foundations needed to usher in a new era of renting.
Resident Rewards: Bringing a new era of renting with smart technology >
Residently provides the operational clarity, strategic insights, and comprehensive support necessary to future-proof your portfolio. Take control, improve yields, enhance resident experiences, and position your assets for long-term success.
